Propwave support

Answers that keep your property journey moving.

A practical support hub for verification, listings, professional accounts, subscriptions, and safer property decisions.

  • Verification
  • Payments
  • Support
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Typical response
1 day
Support areas
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Quick answers
12

Help topics

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12 answers across 5 topics

01

About Propwave

Propwave verifies listings, agents, and developers so every step of your property journey is backed by evidence, not guesswork.

Authorised reviewers evaluate the evidence and make the final call — verification outcomes are not awarded by automation alone.

02

Getting started

No. You can search and browse listings without an account. You'll need one to save searches, message agents, or submit a verification request.

Use the search bar or the Buy, Rent, Land, and Commercial menus to filter by location, price, and property type.

03

Verification & Trust Score

We review listing data points, track verification status, and flag missing or inconsistent information. You can also request an independent verification review for extra assurance on any property.

Every listing and professional profile carries a Trust Score reflecting how much of its information has been confirmed through our verification process.

Go to Verify a Property under the Verify menu, submit the property details, and choose a verification package.

Yes. Diaspora due diligence gives remote buyers a dedicated verification path when an in-person inspection isn't possible.

04

Agents & agencies

Agents and agencies carry a verified badge once their registration and mandate details are confirmed.

Register as a listing agent, choose a subscription plan, and publish listings from your agent dashboard.

05

Safety & payments

Use Report an Incident under the Verify menu to flag a concern for a specific neighbourhood or property.

Listing agents can compare Basic, Standard, and Premium plans on the Pricing page, each with different listing and verification allowances.

See pricing

Still need help

Can't find what you're looking for?

Reach out directly and our team will get back to you within one business day.

  • Human support
  • Verification-aware
  • One business day